We are very particular in selecting and accepting any new client. In our industry less is more. Our activities must at all times stand up to the most intensive scrutiny of the global top tier financial institutions - without fail.
Working therefore with a select few high quality clients that adhere to our strict code of conduct is more important than having a multitude of clients that we have to constantly monitor in order to maintain transaction integrity.
Our clients - regardless of how long they have been conducting business with each other - wants to use Exchange Trust because we simplify their administrative and regulatory processes.
It is a personal relationship with us - it is not a distant computerised call centre relationship - most of our clients know me as the CEO by first name and they know they can call me at any stage regarding their business - the level of due care is that personal.